Refund policy

REFUND & RETURNS POLICY

At Mochi we want you to love your Jellykin Bag. If for any reason you are not completely satisfied with your purchase we offer a 14 day return policy from the date of delivery.

Eligibility
To be eligible for a return your item must be in its original condition, unworn, unmodified, and returned in its original packaging with all accessories included. Items that show signs of use, damage, or modification will not be accepted for return.

Non-Eligible Returns
We do not accept returns on items that have been damaged through misuse or modification. We are also unable to process returns or refunds for products not purchased directly from lovemochi.co. If your product was purchased from an unauthorized third party seller we cannot verify its authenticity or condition and therefore cannot honor any return or refund request.

How to Initiate a Return
Contact us within 14 days of receiving your order at hello@lovemochi.co or call us at +1 (800) 926-9822. Include your order number and reason for return. We will respond within 48 hours with return instructions.

Refund Processing
Once your return is received and inspected we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 to 7 business days back to your original payment method.

Damaged or Defective Items
If your Jellykin Bag arrives damaged or defective contact us within 7 days of delivery at hello@lovemochi.co with photos of the damage. We will send a replacement at no cost or issue a full refund at your choice. No return of the original item is required for verified damaged goods claims.

Bundle Returns
For Bestie Bundle orders both items must be returned together to receive a full refund. Individual items from a bundle may be returned for a partial refund equal to the single item price less the bundle discount applied at the time of purchase.