Shipping policy

SHIPPING POLICY

Order Processing
All Jellykin Bag orders are processed within 48 hours of purchase Monday through Friday. Orders placed on weekends or public holidays are processed the following business day. You will receive an email confirmation with tracking information once your order has shipped.

Domestic Shipping (United States)
Standard delivery: 6 to 12 business days. Expedited delivery: 2 to 3 business days. All domestic orders ship with full tracking.

International Shipping
Mochi ships internationally to select countries. International delivery times vary between 10 and 21 business days depending on destination and customs processing. International customers are solely responsible for any customs duties, import taxes, or tariffs imposed by their country of residence. Mochi has no control over customs processing and accepts no responsibility for delays caused by customs inspection or import regulations.

Lost or Stolen Packages
Mochi is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package contact us immediately at hello@lovemochi.co or +1 (800) 926-9822 and we will do everything we can to assist in resolving the issue with the carrier.

Incorrect Address
Mochi is not responsible for orders shipped to an incorrect address provided by the customer at checkout. Please verify your shipping address carefully before completing your purchase. If you notice an error contact us immediately at hello@lovemochi.co and we will attempt to correct it before the order ships. We cannot guarantee address changes once an order has been processed.

Contact
Mochi Customer Support
hello@lovemochi.co
+1 (800) 926-9822
201 Allen St, New York, NY 10002